Customer Testimonials
I had the absolute greatest experience with this dealership! Don was the absolute BEST! The trust and professionalism was everything! My first time purchasing a vehicle sight unseen! Great staff and friendly, exceptional service ❤️
Great customer service!!!
Easy to get parts from. Surprisingly we didn't pay until parts came in. Great customer service too.
Very helpful A 1 service!!!!
Friendly - good customer service.
My recently purchased (not from Hebert's) 2019 Dodge Grand Caravan threw it's transmission in Shreveport on a trip from Tennessee to Georgetown, TX. Not knowing the area, I had it towed to Hebert's. Shirley was my Service Advisor and was very efficient getting me checked in. With the shortage of rental cars, I had to rent a Budget truck to get back home to Georgetown. I thought it would be out of warranty since it had turned over 38,000 miles. Imagine my delight when Shirley told me it was still covered under the powertrain warranty! Took some time to ...
Our salesman Mr. Ken Bell was the best salesman we ever had experienced in the car buying process. He gave personal phone calls to assure us that the truck was on its way. He made us comfortable and gave options to insure our better interest. We love his salesmanship and his customer service it was superior above the meter of expectations. We told him what we expected and what we wanted he knew the vehicles in and out from motor wise to weight capacity . ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ across the board. We love you KEN and THANKS
Herberts has always provided great service for my vehicles. The staff are friendly, knowledgable and customer oriented Will recommend dealership to other persons seeking a reliable vehicle and service
Salesman was very knowledgeable about the off road vehicle that I bought. This is my 3rd rubicon and first Gladiator. The sale went very smoothly too.
It was a great experience! Our salesman was very honest and upfront about everything. We loved buying our car there! Would definitely recommend this dealership!
We have generally had a very positive experience with the dealership and will continue to use the dealer for our needs. The service advisor did an excellent job and I will say they have always been excellent in all of their functions.
Fast service very pleasant people
Stand by their customer service commitments ; replaced damaged tire per tire warranty purchased when bought car
Nate did a wonderful job servicing my car in a timely manner.
Great people!! Literally will do what it takes to make sure you are happy!! 10 stars if that was an option!!
Very professional and amazing with finding the right vehicle for you
We purchased a new Pacifica this week. We were greeted by Dalton who made us feel welcome. He was very informative and answered all our questions. The entire process was very smooth. We highly recommend Hebert's Town and Country.
Very friendly and helpful staff.
This is the best dealership and the best ownership ever
Monica was very professional and made the car buying experience much easier!
Cade Johnson made the purchase of our new vehicle such a great experience.
Update: Mr. Chuck from the service department contacted me and was very helpful. He got me in and figured what I needed and the part has been ordered.. Thanks for your help! I have been trying to get in touch with the service department for 2 weeks for my Jeep and no answer, I’ve only had the Jeep for a month!! I shouldn’t have to drive up there just to make any appointment!! It’s ridiculous!! On the other hand our salesman Cade was very attentive and even stopped to help us when on his way out the day ...
Customer service was excellent and repair was very fast. Greeted everyone with a friendly hello and explained all work that was done
Great service dept! They really go above and beyond!
Extremely pleasant sales staff to deal with. Am very satisfied.
Pleasant helpful staff
I love my 2021 RAM Limited I purchased from Jere Merritt at Hebert's Town & Country. Mark Hebert and his staff always take great care of me. Kevin Gary
Justin was great to work with and kept me informed of the progress. Very good experience. Give the man a raise because he oooozes customer service.
The people were very kind understanding and friendly. Was readily to answer questions and the service was fast. I like service better than Landers Dodge in Bossier.
FABULOUS service department but having to wait on parts shipping really slows them down. Everyone was very nice.
I was able to get in and out in ample time. Everything was done in excellence. I only had a pre-paid oil change done.
I don't care to leave a review other than what was selected. Justin was very helpful but it was just an oil change. Thank you
"A" One Service, thanks Nate, always professional and receptive of customers detail concerns.
What an awesome staff customer first is their priority and it shows. Would recommend them to anyone. Thanks to all.
My wife's Durango broke down over Memorial Day weekend at a softball tournament. We live in Zachary, 4 hours away. The tow truck initially took the vehicle to a different Dealership. They stated that it would take 2 weeks before they could even diagnose the problem. I called Hebert’s and they got me in the same day. Initially quoted $950 for the repairs but was able to find a warranty that reduced the cost to $250. Kevin and his team did a wonderful job. I could not be more pleased with their efforts and the result.
Rachel and Trent are very knowledgeable and have an obvious desire to solve whatever’s going on with my vehicle. Great assets to the company.
My experience was very pleasant. The gentleman who worked with me was very thorough in his explanations and recommendations for the services I needed for my 2016 Jeep Compass. I appreciated his honesty and his services.
Great place to get a good deal
Friendly service personnel and efficient service technicians.
I recently purchased a Lincoln MKC from Hebert Ford . Kelly Sutter was my Salesperson. She was very friendly and went out of her way to answer any questions, get me the best deal possible. It was the best experience I have ever had when purchasing a vehicle. Even after the sale she has kept in touch with me to make sure I am still satisfied with my vehicle and being taken care of. I’ve had Sales people in the past that once you’ve made your purchase from them when they see you in public they act like they ...
Great customer service!! Justin is awesome!
We were met with friendly agents, knowledgable agents, all departments staying late to get everything correct and to get us on our way 100 percent satisfied.
Zach was great! He was very knowledgeable about the vehicle we were interested in and the process was smooth so we left with keys in hand! Great job Zach!
David is the most caring sales person , Nicole in Awesome too ! ❤️💙
Arrived at the dealership and was able to find the perfect vehichle with the perfect deal all in one day. Juan at town and country was very helpful every step of the way during the process and also very knowledgeable on explaining all the features in and out on my new vehichle. Whenever it's that time again, this will definitely be the place I come back to for my next vehichle purchase, thank you so much Juan and Hebert's Town and Country!
Nate in service department was very helpful, polite, easy to talk and stayed in touch. Work done on my truck was done before the estimated time of completion. My experiences with sales and service have been very satisfying. I'll continue to use and recommend Herbert's Town and Country. Big thumbs up !!
I dealt with Jere Merritt on buying my truck. There was never any question of what I wanted or what they could deliver. It was probably one of the least stressful buying experiences I have ever had. The finance lady was pleasant to deal with and did not try to push extras on me,, infant she helped me get the exact extended warranty I needed and not sell me something I did not need. Very impressed here. Not only do I recommend the Ram brand to my friends, I also HIGHLY RECOMMEND Herbert's Town and Country Dodge to anyone ...
We took our Dodge Ram to Hebert’s Town & Country for service work. Chuck, service manager, was awesome. Hebert’s has a jewel of an employee in Chuck! Kevin, service advisor, was great! The turn around time was great and the price was what was was quoted! I highly recommend Heberts Town and Country. Good job Heberts for having Chuck as your service manager and Kevin as a service manager!!!
Thank you Jeremy for finding us exactly what we were looking for and everything else you worked hard at doing for us. I’d say everyone we talked to were kind and helpful.
Hope they give me a great deal..lol
Great place to buy a vehicle. Ken bell was awesome to work with. Wasn't pressured into anything, including the finance department. Wasn't pressured to buy extended warranty or anything else
I was an out of state buyer and this team went above and beyond finding just what I was looking for plus some. They sent pictures and video of the vehicle. Everyone I spoke to was friendly. Financing was a breeze. They even had someone drive it all the way to North Carolina for me and drive the car I had back as a trade in. Definitely the best car buying experience I have ever had.
I was extremely please with customer service as well as how detailed oriented my salesman Juan Ford was .If you are ever in the market for a new vehicle come pay him a visit he was patient and courteous.Thank you Juan for my new toy for my birthday ..
This dealership is very clean with courteous employees. They give you an estimate of wait time and it has been on the money each time I have had service at this establishment. I had a very enjoyable visit.
All customer service men and technicians were extremely helpful, nice, and polite. I am extremely happy with the service I received. Very satisfied with service
Great customer service! Friendly and fast processing. I recommend this dealership most definitely. From the sales team to the finance department, to the parts/service personal, they were good.
Arrived just before service opens , they took the Ram 1500 to the service area at 7am . The Ram was serviced and returned to me by 7:45 am , Staff was friendly and they did a great Job !!!
Since we called the dealer and was transferred to Rodney, he made us feel welcome friendly and ecru helpful It was a great experience buying there
Hebert's ALWAYS takes first class care of me and my family! Would not go anywhere else for sure. Service department is the BEST!
the best Chrysler dealer service ever!! knowledgeable, friendly and worked us in on a Friday. we were traveling 2000 miles and ac broke. they were awesome
Shirley was absolutely great and everything went fine and it shouldn’t take 25 words to tell you how good the service is so maybe make it require less words
Exceptional customer service!
Lander's Bossier City dealership wouldnt even look at my Dodge truck, down due to a recalled driveshaft yoke, until May 20; was told do not tow it here before that. Hebert's Town and Country on the automile/Bert Kouns was like "Appointment, What? No girl, bring it to us anytime you can get it here," already confirmed the truck repairs are all warrantied under recall and will have eta on a fix tomorrow..it all took less than a day. CHEERS to Hebert's service department!!! Ya'll put Lander's to shame so far. May 20th, ...
Great buying experience! My sales rep Monica was wonderful, she never tried to steer me into something I was not interested in or talk me into a bunch of add-ons I didn’t need. Nicole in finance was great, she showed me some packages I could add on if I wanted and removed the ones I didn’t want without objections. The only complaint I have is minor. The service department when they detailed my car did not remove some marks on the tire sidewalls from the factory or the stickers on the rims. Good experience all around and no ...
I am very impressed with dealship and owner have always been treated well I will always buy my vehicles from here and have recommended many people to them and they have bought their vehicles from here
Smooth, quick, and easy. They gave me great money on my trade in, and delivered everything I was looking for in a vehicle.
I always been treated fairly. Rodney was very helpfull in locating a new 2020 Grand Caravan. Service has been great. Need to reduce the wait time. Thank You
I Went there 4.27.2021 and Chad Johnson was my salesman and if I tell you he was really GREAT keep it up Chad.
A great experience buying a Ram truck!
Amazing people doing amazing work. 10/10 recommend
The experience was great they picked up my truck and brought it back to me And that really meant a lot to me I will always shop here in
Great place to buy a vehicle, new or used. Lots of inventory; many vehicles I would love to have. Great staff, very professional and helpful, willing to work with me to make sure I was a happy customer, and I definitely am. Jere Merritt is my favorite there. When I went to tell him goodbye, he had a repeat customer buying another vehicle from him, and I, also, look forward to working with him again.
This was my first experience with Hebert’s Town and Country, and I was very impressed. Even though I wasn’t buying a brand new most-expensive vehicle, they all treated me very professionally and worked with me until I was satisfied with my deal. Courteous, friendly, and efficient service. I was super impressed with Jere and would love to work with him again
Heberts Town And Country Was Amazing You Won’t Find Another Dealership That Is So Professional And Treat You Like Family I’m Proud To Say Heberts Town And Country Sold Me My First Brand New Car And I Will Be Taking My New Vehicle Here For Any Of It’s Needs
Herbert's, I learned to love this was my second vehicle purchases the first time I didn't get what I wanted, but the second time I got Shane Nicholson, I told him what I wanted he got it right the first time thank you.
Exceptional service, fair prices, large inventory of vehicles and parts
Top notch dealership. They really took care of me when one of my company vehicles needed a new transmission. I highly recommend them.
Ken was a great help with me getting my 2021 Ram I love and enjoy it a lot if you looking for some new go to Ken he will get you what you want.
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