Service from a family-owned dealership protects your warranty.
Hebert's family-owned dealership has serviced Northwest Louisiana vehicles for 45 years. Whether you bought from us or you're looking for a service home you can trust, our factory-trained Mopar technicians use the same diagnostic tools and genuine parts the manufacturer requires — service that preserves your factory warranty instead of voiding it.
However you got here — we'll take care of you.
Not everyone who pulls into our service lane bought their vehicle at our family-owned dealership. That's fine with us. We've built a service department that welcomes long-time customers, new arrivals to Shreveport, and drivers shopping for a better service home than the chain shop down the road.
I Bought My Vehicle From Hebert's
Welcome back. Your service history, protection plans, and warranty coverage are all in our system. Schedule online and your advisor will see your full record before you arrive.
Schedule Service →I Bought Elsewhere — Ready to Switch
We'd love to earn your trust. First visit at our family-owned service department includes a complimentary multi-point inspection so you know exactly what you're working with — no surprise upsells, no pressure.
See Why We're Different →I'm Thinking About Trading In
A full service history from our shop transfers directly into your trade-in valuation. Service your vehicle here, then let our family-owned dealership make you an instant cash offer when you're ready.
Get Trade Valuation →Why certified service actually matters.
"Factory-trained" isn't a marketing phrase at our family-owned dealership — it's a certification that requires ongoing training, passing annual exams, and working on the same vehicles day after day. Here's what that gets you.
Factory-Trained Mopar Technicians
Our techs are certified by Mopar on the exact vehicles you own. Not general auto mechanics with a CDJR manual open on the bench — specialists who know Jeep, Ram, Chrysler, and Dodge platforms inside and out.
Genuine Mopar OEM Parts
OEM parts built to factory specification, backed by Mopar's 24-month / unlimited-mile warranty. Aftermarket parts save a few dollars upfront and cost hundreds on the back end.
Proprietary Diagnostic Tools
Direct access to Mopar's wiTECH diagnostic system — the same equipment used on the factory floor. Critical for Jeep 4xe, Ram diesel, and modern CDJR electronics.
Free Software Updates
Vehicle software needs updating just like your phone. We push manufacturer-issued updates during routine service — a step independent shops can't perform without dealer tools.
Warranty-Safe Service
Factory warranty maintenance must be documented to stay valid. Service records from our family-owned dealership keep your coverage intact — and make warranty claims simple when you need them.
Recall Repairs at No Charge
Manufacturer-authorized recall work performed by certified technicians, completely free of charge. Bring us your VIN and we'll check for open recalls while we're at it.
The honest version — so you know what to expect.
Most service departments hide the diagnostic and authorization process. Here's exactly what happens at our family-owned dealership, in plain English — including what's free, when we ask permission, and how we handle work that goes beyond the original estimate.
Inspection & diagnosis before you approve anything.
Our complimentary multi-point inspection comes with every service visit — tire wear, brake life, fluid condition, battery health, and a Carfax-grade vehicle health report. No charge, no obligation, no upsell pressure.
You see exactly what we see. Then you decide what to fix and what to defer.
Your authorization required before extra work.
If our technician finds something during the work that wasn't on the original estimate — a worn part discovered during a related repair, a leak revealed once we got under the vehicle — we stop and call you.
You get a clear explanation, a written estimate, and the choice to authorize, defer, or decline. No "we already did it" surprises on your invoice. That's the family-owned standard.
Local accountability vs. generic service chains.
A quick-lube can change your oil. So can a corner garage. Neither will protect your factory warranty, use OEM-grade parts, or have the diagnostic tools to handle Mopar-specific work. Here's the difference between a family-owned certified service home and a generic shop.
| What you're getting | Hebert's · Family-Owned Since 1981 | Quick-Lube / Independent Shops |
|---|---|---|
| Factory-trained Mopar technicians? | ✓Every technician, every bay | ✗Rare — usually general mechanics |
| Genuine OEM parts & fluids? | ✓Standard, included in every service | ✗Aftermarket parts, often substituted |
| Manufacturer diagnostic tools? | ✓Same wiTECH tools as the factory | ✗Generic OBD readers |
| Warranty-preserving service records? | ✓Auto-uploaded to manufacturer database | ✗Paper receipt — you keep it |
| Recall repairs included? | ✓Free, performed by certified techs | ✗Cannot perform manufacturer recalls |
| Loaner vehicles available? | ✓For qualifying repairs & warranty work | ✗Almost never |
| 45+ years of community reputation at stake? | ✓Every service ticket — three generations | ✗Often franchised, locally rotating |
Service that protects your warranty — not voids it.
Most drivers don't realize that getting service done at the wrong place can void parts of their factory warranty. Mopar warranties have specific requirements about who performs the work, what parts are used, and how records are kept. Here's how our family-owned dealership handles both sides.
If your vehicle is under factory warranty.
Service performed at any Hebert's location is automatically logged into the manufacturer's database. Mopar-certified technicians, OEM parts, and proper documentation mean your factory warranty stays fully intact — and any covered repairs can be processed at zero cost to you.
Your warranty rights, fully preserved. Same day.
If your warranty is expired or you bought elsewhere.
You have options. Extended service contracts and protection plans are available for most makes and models — we'll help you understand what's covered and where the gaps are. And if you're considering trading in, a complete service history from our family-owned dealership transfers directly into your trade-in valuation.
Service today, sell tomorrow — the records work for you. See our sell or trade page.
Service shouldn't ruin your whole day.
Waiting for your vehicle doesn't have to mean a plastic chair and a three-year-old magazine. Here's what to expect at our family-owned service center.
Free Wi-Fi
Fast enough to work from
Complimentary Coffee
Fresh-brewed, all day
Shuttle Service
Greater Shreveport-Bossier area
Loaner Vehicles
Available for qualifying repairs
Before you come in — answered.
If your question isn't here, you'll find more in our complete family-owned dealership FAQ — or just call our service team directly.
Do I have to be a Hebert's customer to service my car at your family-owned dealership?
No. Our family-owned service department is open to anyone — whether you bought your vehicle from Hebert's or not. We service any Chrysler, Dodge, Jeep, or Ram vehicle and most other makes and models.
Will service at a family-owned dealership protect my factory warranty?
Service at Hebert's protects your factory warranty — not voids it. All work is performed by factory-trained Mopar technicians using genuine OEM parts, and service records are automatically uploaded to the manufacturer's database. This satisfies all warranty requirements and ensures any covered repairs can be processed at zero cost.
What makes a family-owned dealership service department different?
A family-owned dealership has 45 years of community reputation tied to every service ticket. The Hebert family lives in Northwest Louisiana, so service work isn't a transaction — it's an ongoing relationship. We also have direct access to Mopar's wiTECH diagnostic system, certified technicians, and genuine OEM parts that aftermarket shops and quick-lubes can't match.
Do you service non-CDJR vehicles?
Yes. Our factory-trained technicians can service most makes and models, not just Chrysler, Dodge, Jeep, or Ram. Call (318) 230-7370 to confirm we cover your specific vehicle.
How long does a typical oil change take?
An Express Lane oil change typically takes 30–45 minutes. No appointment required — just drive in during service hours.
Will Hebert's do extra work without asking me first?
No. If our technician finds something during your service that wasn't on the original estimate, we stop the work and call you with a clear explanation and written estimate. You authorize, defer, or decline before we proceed. There are no "we already did it" surprises on your invoice — that's the family-owned standard.
How does your pricing compare to a quick-lube or independent shop?
Our published prices are competitive for routine maintenance, but with three differences: factory-trained Mopar technicians, genuine OEM parts, and warranty-preserving documentation. For Mopar vehicles specifically, this is the difference between service that keeps your factory warranty intact — and service that doesn't.
All Family Dealership FAQs →
