Every question, answered.
Forty-five years as a family-owned car dealership in Northwest Louisiana means we've heard every question — about buying, financing, trade-ins, service, warranties, and what makes a family-owned dealership different. Here are the straight answers, organized by topic.
What is a family owned car dealership?
A family owned car dealership is a dealership owned and operated by a single family across one or multiple generations, rather than a corporate or investor-owned chain. Hebert's Town & Country is family owned and operated, founded in 1981 by the Hebert family in Northwest Louisiana, with three generations now actively involved in running our three dealership locations across Shreveport, Natchitoches, and Minden.
How long has Hebert's been a family-owned dealership?
Hebert's has been a family-owned car dealership since 1981 — that's 45 years of continuous family ownership across three generations of the Hebert family. Mark A. Hebert Sr. currently serves as president, with the third generation (Beau, Chris, and Drew) actively involved in dealership operations.
Who owns Hebert's Town & Country?
The Hebert family has owned and operated Hebert's Town & Country since 1981. Mark A. Hebert Sr. serves as president and has held leadership positions at the state and national level, including Chairman of the Louisiana Automobile Dealers Association (LADA) and Louisiana State Director to the National Automobile Dealers Association (NADA). The third generation — Beau, Chris, and Drew — are also actively involved in dealership operations.
What makes a family-owned dealership different from a big-box or online dealership?
A family-owned dealership has the owner's name on the building — and in our case, the owner is in the building. Decisions are made locally by people who live in the same Louisiana communities you do. There's 45 years of community reputation tied to every transaction, transparent trade valuations, factory-trained service that protects your warranty, and local accountability you can't get from a corporate chain or 1-800 number.
See the full Why Buy story →What vehicles does Hebert's sell?
Our family-owned dealership specializes in new Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles — including Jeep Wrangler, Grand Cherokee, Gladiator, Compass; Ram 1500, 2500, 3500; Dodge Charger, Challenger, Durango; and Chrysler Pacifica. Our pre-owned inventory includes vehicles from nearly every major manufacturer — Ford, Chevrolet, GMC, Toyota, Honda, Nissan, Hyundai, Kia, and more.
Do I have to buy a CDJR vehicle to buy from Hebert's?
No. While we specialize in Chrysler, Dodge, Jeep, and Ram, our pre-owned inventory at our family-owned dealership includes vehicles from nearly every major manufacturer. Browse pre-owned inventory online.
Can I see Hebert's inventory online before visiting?
Yes. Our complete new and pre-owned inventory is available online at hebertstandc.com. You can filter by make, model, year, mileage, and price, and see real-time inventory updates from all three of our family-owned Northwest Louisiana locations.
How does Hebert's pricing compare to big-box and online dealerships?
We price competitively against regional big-box dealers and national online platforms — but where a family-owned dealership wins is in long-term value: transparent trade valuations, factory-trained Mopar service that protects your warranty, and local accountability you can't get from a 1-800 number or out-of-state corporate office.
Can I reserve a vehicle that hasn't arrived yet?
Yes. Vehicles in transit or on order can be reserved at our family-owned dealership. Contact our sales team at (318) 667-7848 with the model and trim you're interested in, and we can lock in pricing and incentives ahead of arrival.
Does Hebert's family-owned dealership offer financing?
Yes. Our finance team works with regional and national lenders. You can get prequalified online in seconds with no impact to your credit score, or apply directly through our finance application. Financing options range from traditional auto loans to leasing to Buy Now Pay Later for service work.
Can I get prequalified for financing online?
Yes. Our online prequalification process at our family-owned dealership takes seconds and has no effect on your credit score. You'll get a personalized estimate of what you qualify for before you ever step foot on the lot.
Will my credit score affect my financing options at a family-owned dealership?
Credit score affects rates and terms, but our finance team works with multiple lenders to find options for buyers across the credit spectrum — including bruised-credit and first-time buyer programs. The advantage of a family-owned dealership is that we can have a real conversation about your situation rather than getting an automatic decline from an algorithm.
How does Louisiana sales tax work on a vehicle purchase with a trade-in?
In Louisiana, you only pay sales tax on the difference between your purchase price and trade-in value. For example, if you buy a $40,000 vehicle and trade in one valued at $15,000, you only pay sales tax on the $25,000 difference. This is a significant advantage of trading at a Louisiana family-owned dealership versus selling separately.
See the trade or sell process →Do you offer leasing in addition to financing?
Yes. Leasing is available on most new CDJR vehicles. Our finance team can walk you through whether buying or leasing fits your situation better — including how mileage, term length, and residual values affect total cost.
Do I have to buy a car from Hebert's to sell my car to your family-owned dealership?
No. We make instant cash offers on any vehicle with no purchase required. Sell your car outright to our family-owned dealership, or trade it toward a new or pre-owned Hebert's vehicle — the choice is yours.
Get My Trade Estimate →How is my vehicle's trade or sale value determined?
We use Kelley Blue Book Instant Cash Offer (ICO) data combined with real-time market demand, our current inventory needs, and a physical inspection. We show our work — no black-box pricing.
How long does the appraisal process take at a family-owned dealership?
Most appraisals take 30 minutes or less from arrival to written offer. The online instant cash offer takes under 2 minutes. If you accept the offer and bring the vehicle in, payment is typically same-day.
Can Hebert's buy my car if I still have a loan on it?
Yes. We regularly handle loan payoffs as part of the sale, including upside-down loans where you owe more than the vehicle is worth. We'll show you the gap honestly and walk through your options: paying the difference at closing, rolling negative equity into a Hebert's purchase, or holding the vehicle until equity catches up.
What types of vehicles does Hebert's buy?
Any make, any model — cars, trucks, SUVs, vans. High-mileage, low-mileage, lease returns, and even non-running vehicles. We're not limited to CDJR or Ford.
Will Hebert's adjust the offer down at inspection?
Only if our inspection finds something that wasn't disclosed in the online form — undisclosed accident history, frame damage, or mechanical issues. If everything matches, your online offer holds, period. No pressure tactics — that's the family-owned standard.
How long is my online cash offer good for?
Your instant cash offer is good for 7 days at any Hebert's family-owned dealership location — Shreveport, Natchitoches, or Minden. After 7 days, market data may have shifted and we'll need to refresh the offer.
Do I have to be a Hebert's customer to service my car at your family-owned dealership?
No. Our family-owned service department is open to anyone — whether you bought your vehicle from Hebert's or not. We service any Chrysler, Dodge, Jeep, or Ram vehicle and most other makes and models.
What service is included after I buy a vehicle from Hebert's?
Every Hebert's vehicle purchase includes ongoing access to our family-owned service department: factory-trained Mopar-certified technicians, genuine OEM parts, and a 24-month / unlimited-mile warranty on all service work performed at any Hebert's location.
How do I schedule service at Hebert's?
You can schedule online in under a minute, or call our service team at (318) 230-7370. Same-day appointments are often available, and Express Lane oil changes require no appointment — just drive in.
Do you service non-CDJR vehicles?
Yes. Our factory-trained technicians can service most makes and models, not just Chrysler, Dodge, Jeep, or Ram. Call (318) 230-7370 to confirm we cover your specific vehicle.
How long does a typical oil change take?
An Express Lane oil change typically takes 30–45 minutes. No appointment required — just drive in during service hours.
Do you offer loaner vehicles or shuttle service?
Yes. Loaner vehicles are available for qualifying repairs and warranty work. We also provide a complimentary shuttle service within the greater Shreveport-Bossier area, and free Wi-Fi in our waiting lounge.
Will Hebert's do extra work without asking me first?
No. If our technician finds something during your service that wasn't on the original estimate, we stop the work and call you with a clear explanation and written estimate. You authorize, defer, or decline before we proceed. There are no "we already did it" surprises on your invoice — that's the family-owned standard.
See the full service philosophy →Will service at Hebert's affect my factory warranty?
Service at Hebert's protects your factory warranty — not voids it. All work is performed by factory-trained Mopar technicians using genuine OEM parts, and service records are automatically uploaded to the manufacturer's database. This satisfies all warranty requirements and ensures any covered repairs can be processed at zero cost.
What warranty comes with vehicles bought from Hebert's family-owned dealership?
All new Chrysler, Dodge, Jeep, and Ram vehicles come with the manufacturer's factory warranty — typically 3-year/36,000-mile bumper-to-bumper plus 5-year/60,000-mile powertrain coverage. Certified pre-owned vehicles include extended manufacturer-backed warranties. Extended service contracts and protection plans are also available.
What does the 24-month service warranty cover?
All service work performed at any Hebert's family-owned location is backed by Mopar's 24-month / unlimited-mile warranty. This covers parts and labor on the specific work performed — covered repairs can be honored at any Mopar-certified dealership nationwide.
How do I check for open recalls on my vehicle?
Call our service department at (318) 230-7370 with your VIN, or use the Mopar Recalls portal linked from our website. All manufacturer-authorized recall repairs are performed free of charge by certified technicians at our family-owned service department.
What happens if my factory warranty has expired?
You have options. Extended service contracts and protection plans are available for most makes and models — we'll help you understand what's covered and where the gaps are. If you're considering trading in, a complete service history from our family-owned dealership transfers directly into your trade valuation.
Where is Hebert's family-owned dealership located?
Our flagship family-owned CDJR dealership is at 1155 East Bert Kouns Industrial Loop in Shreveport, Louisiana 71105. The Hebert family also operates Hebert Jeep Chrysler Dodge Ram in Natchitoches and Hebert's Town & Country Ford in Minden — three locations across Northwest Louisiana, all under family ownership.
What service areas does Hebert's family-owned dealership cover?
Our three Hebert family dealerships serve all of Northwest Louisiana and the Ark-La-Tex region — including Shreveport, Bossier City, Natchitoches, Minden, Mansfield, Springhill, Ruston, Vivian, Haughton, and surrounding communities across Caddo, Bossier, Webster, and Natchitoches Parishes.
What are Hebert's hours?
Sales: Monday–Friday 8:30 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, closed Sunday. Service & Parts: Monday–Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, closed Sunday. Hours may vary by location and holiday — call to confirm.
How do I contact each department at Hebert's?
Sales: (318) 667-7848. Service: (318) 230-7370. Parts: (318) 666-2011. Body Shop: (318) 221-9000. Or contact us through the form on hebertstandc.com.
Why does buying from a 45-year, family-owned local dealership matter?
Because 45 years of community reputation only survives if you treat people right. The Hebert family lives in Northwest Louisiana, sponsors local events, and depends on word-of-mouth across Shreveport, Bossier, Natchitoches, and the Ark-La-Tex. That's the practical difference between a family-owned dealership and a corporate chain — accountability that has nowhere to hide.
Read our full family story →Pick where to start.
Our family-owned dealership team is ready to answer anything we missed. Call, email, or pick the path that fits where you are right now.
